Corporate Support Portal
Frequently Asked Questions
Instant support answers regarding overseas factory production, sea/air shipping logistics, custom textiles, and door-to-door quoted pricing structures.
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Typically 24 hours. Sometimes 48 hours+ depending on how many of our factories we need to talk to before providing your quote back to you.
Typically between 35-45 days and keep in mind that is production PLUS shipping.
Typically between 20-30 days and keep in mind that is production PLUS shipping.
NO! TWD always quotes landed pricing door to door to your final destination.
We encourage samples and they are free of charge to you, though they will add time to the project's overall turnaround.
Infinite. We have limitless resources overseas, limitless textiles overseas, and can literally manufacture any type of apparel you and your client are looking for.
Currently, No. Tariffs are not nearly as applicable in the promotional product space as some people think. In instances where there might be a small tariff, TWD absorbs it.
Anything can! It might increase the MOQ for PMS color matching, but TWD can color match any product we manufacture without an added cost.
TWD never charges set up fees for decoration. Fees will only apply if there is a mold charge. i.e. custom shaped plastics.
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FREE SAMPLES
TWD encourages direct proofing and offers free prototyping & prototyping samples on garment products.
PANTONE PMS MATCHING
Color-match apparel textiles, custom plastics, and logos under precise Pantone control guarantees.
LANDED DOOR-TO-DOOR
All pricing quoted by TWD is 100% final, including duties, freight tariffs, and final address delivery.